Astrospheric runs great on thousands of different devices and software configurations. This document describes which configurations are officially supported, meaning Astrospheric LLC will build features, test, and actively work to fix issues found or reported to us. The majority of Astrospheric users fall into a supported configuration. The information provided applies only to the latest version of Astrospheric.

Unsupported configurations may still get issues fixed when reported, however Astrospheric LLC prioritizes fixes based on the percentage of its user base in the reported unsupported configuration. For example: Issues reported for Astrospheric on Android 5.1 would be low priority since less than 0.1% of customers use this configuration.

Note: Astrospheric currently runs on configurations that are no longer supported by Google or Apple. Issues reported in these configurations are very difficult to fix, and sometimes impossible to fix if the issue is within the OS or OS supplied SDK.

Finally, Astrospheric LLC tests upgrades scenarios to the current version of Astrospheric from the previously released version. Generally earlier versions will upgrade just fine, but are not tested. In a case where an upgrade doesn't work, uninstalling and re-installing to get current generally fixes the issue.

Astrospheric is supported in Chrome, Edge, and any Chromium based browser that is using the absolute latest version of Chromium. We also support the latest version of Mozilla Firefox and Apple Safari.

Some Chromium based browsers are not always running the latest version of Chromium. While these browsers should work, we only support the latest version of Chromium.

Browser settings must allow HTML Local Storage access and Javascript execution, which is the default for modern browsers.

The latest version of the Astrospheric app is officially supported (and tested) on the latest production versions of iOS, iPadOS, and MacOS (Apple Silicon required).

We attempt to keep Astrospheric running on iOS 9.1 and above, however we do not support Astrospheric on anything but the latest version.

The latest version of the Astrospheric app is officially supported (and tested) on the latest production versions of Android. Additionally, the version of Android must:

• Pass Google Play Integrity Checks
• Have access to at least 3GB of RAM
• Have the latest version of the Android System Webview installed and active
• Have a graphics driver that supports Open GL ES version 3 or later

We attempt to keep Astrospheric running on Android 5.1 and above, however we do not support Astrospheric on anything but the latest version of Android and meeting the other Android requirements listed above.

We are aware that the Google Play Integrity Checks will generally block jail broken Android devices. This is by design. Without this check in place I was spending over 90% of my time fixing issues on bespoke versions of Android which did not accrue value to most customers. Given I must split my time between Android, iOS, the Web, and the immense service backend for Astrospheric, this feels like the right trade off.

Member using or considering Astrospheric Pro should keep this support information in mind. We do not block the purchase of Astrospheric Pro in unsupported hardware/software configurations. There have been several times (specifically on Android) in which an Astrospheric issue could not be fixed due to an underlying OS issue.

So far we've found this support model works very well since it continuously covers where the majority of our customers are. Additionally it allows Astrospheric to prioritize the latest OS functionality, security, and privacy provided by newer OS versions.